The practice employs several part-time receptionists. All have been fully trained and have a lot of information at their fingertips and could probably answer many of your queries. Anything that you tell them will be treated in absolute confidence. If you are unsure whether to consult a doctor or a nurse the receptionist will be able to advise you. If you are in doubt about anything please ask and if the receptionist does not know the answer she will find out for you. A brief explanation of your problem may enable them to suggest the right person for advice, or offer the most suitable appointment. Please help them to help you.
All of our staff are here to help. Administration staff are your link with the rest of the Practice and may need to ask you medical details in order to work effectively. Any information given to them is treated in confidence as they are bound by the same codes of conduct as the doctors and nurse.
Please note that we operate a zero tolerance policy with regard to abuse of our staff. We request that our receptionists are treated with courtesy and respect at all times.