We have introduced a Total Triage system to improve the way patients access the practice online, improve how we deal with rising demand and minimise the number of people coming into practice.

If you require medical advice please complete an online form outlining your medical need and a GP will review your request for medical advice and deal with it in the most appropriate way in line with medical urgency. This may be via phone, video call or online response. If you do need a face to face appointment then the GP will arrange this for you.

The online form can be found here or you can complete it via the NHS app. If you cannot use online access don't worry, our reception team will complete this form with you.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.


Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
The 35 conditions which can be treated at home with advice from the pharmacist include:
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

How it works?

  • 01
    Find your symptom, condition or request.
  • 02
    Fill out a quick form.
  • 03
    Your practice responds by phone or email, usually by the end of next working day

Call the Practice

If you cannot complete an online consultation form our reception team will complete a form for you. Please call the practice and they will take details of your request and pass it to a doctor for triaging alongside the online eConsult requests. We triage all requests by the end of the next working day in order to deal with matters in order of medical priority.

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.