AUTOMATED (TELEPHONE) APPOINTMENT SYSTEM
On 23rd April 2018 the Practice will be withdrawing the Automated Appointment System as access to 24 hour booking is available via the new online system as detailed below.
Please see GP Online Services tab to the right of your page for more information, or ask at Reception for details when you're next in the surgery.
GP Online Services
On 9th January 2018 the Practice moved to a new online system to provide patients with improved access to the surgery.
This system enables you to:
- Book appointments
- Order repeat prescriptions
- View your blood test or x-ray results
- View your medical records
- Update your contact details
You can login and use the system 24 hours a day, 7 days a week, and it can be downloaded as an app to your smartphone.
For more information see the GP Online Services tab on the right of your screen.
New from September 2017 - Patient Extended Access Appointments
Routine GP appointments available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital
Routine Practice Nurse and Healthcare Assistant appointments available
Monday-Friday evenings and Saturday mornings in Farnham
The five Farnham practices (Downing Street, Farnham Dene, The Ferns, Holly Tree and River Wey) continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access.
Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice.
The appointment with the doctor, nurse or healthcare assistance is booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health.
Patients are also able to book a routine GP appointments on a Sunday morning through the patient’s home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1
If you are eligible for a flu vaccine but missed our flu clinics, please contact reception to book an appointment with the nurse.
You are eligible if you:
- are 65 years of age or over
- are pregnant
- have a serious long term medical condition, for example asthma, heart disease, liver disease, kidney disease, diabetes etc
- are living in a long-stay residential care home or other long-stay care facility
- receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
Farnham Integrated Care Centre
There has been a revolution in how thousands of people in Farnham access GP services with the launch of the Farnham Integrated Care Centre (ICC) - a brand new urgent care unit at the Farnham Centre for Health.
For more information on this exciting new service, please see the tab to the right of your screen labelled Farnham Integrated Care Centre.
Also, have your say on extended access to GP services by completing the following survey:
Farnham Dene in the news!
Farnham Dene have become the 50th surgery to be declared dementia friendly! Please visit the following link for more information:
Farnham Dene Dementia Friendly
Mr Balazs (Bo) Adam
Mr Adam is our new Clinical Pharmacist who works alongside our GP's to ensure that our patients receive safe and effective drug treatments following the most up-to-date evidence-based guidelines. Mr Adam specialises in medicines optimisation for people who take several different medications together. As part of this role, he carried out therapeutic monitoring and also provides face-to-face medication review consultations to ensure patients understand and are satisfied with the treatment they receive.
Online access of Detailed Coded Records
Patients aged 16 and over are now able to view allergies and medications, lab results, immunisations, problems and consultations online. In order to access your detailed coded record you will be asked to show relevant ID and complete an application form (available from Reception).
Please be advised it will take at least 40 days for access to be set up, and once this has been done you will be contacted and asked to come in and collect access details.
For more information see the Access to Medical Records tab to the right of your screen.
Fit for Work Occupational Health Referrals
We are pleased to announce the Fit for Work advice and assessment service, which helps people who are in work with health conditions, and those who are off sick.
Fit for work has 2 key elements:
- Free, expert and impartial work-related health advice via a website and a telephone helpline that's available to all, including employers, employees and GP's.
- Voluntary referral to an occupational health professional for employees who have been off sick, or who are likely to be off sick, for four weeks or more.
Speak to your GP about being referred for Fit for Work, or find out more by visiting www.fitforwork.org.
Fit for Work Data Extraction
For more information on the DWP's proposal for collecting anonymous patient fit note data - see following link:
Friends & Family Survey
Have you taken our friends and family survey? Have your say on the service we provide, what we are getting right and what we could do better. Complete the survey on the website under "Have your say" or complete a form at the surgery.
Patient Health Checks
Patient health Checks are now available for patients aged 40-74 who do not have a history of stroke, heart disease, kidney disease or diabetes. Please see our further information section for more details.
Named GP for All Patients
From 1 April 2014, patients aged 75 have been given a named GP to take responsibility for their care. This has now been extended to all patients. Your named GP will have overall responsability to oversee the care and support that our surgery provides you. (We refer to this as "usual doctor".) However this does not prevent you from seeing any GP in the practice as you have always done. If you are not sure of the name of your usual GP and would like to find out please contact reception who will be able to advise you.