You may see an unfamiliar test result entry within your NHS/Patient Access app called John Hopkins adjusted clinical groups system score. This is to help our team identify and prioritise more vulnerable patients and is nothing to be concerned about.
Patient News
Please be aware that Lloyds Pharmacy, 280b Lower Farnham Road, Aldershot Gu11 3RD is undergoing process changes to prepare for new ownership on 10th October. They have plans in place to ensure minimal impact on patient care, however, the waiting times for prescriptions may be longer during this transition.
They will also stop advance preparation of prescriptions from 22nd September, and they ask patients to wait while they assemble, dispense and check their prescription. They thank you for your patience and understanding during this transition.
Please be aware that Lloyds Pharmacy, 280b Lower Farnham Road, Aldershot Gu11 3RD is undergoing process changes to prepare for new ownership on 10th October. They have plans in place to ensure minimal impact on patient care, however, the waiting times for prescriptions may be longer during this transition.
They will also stop advance preparation of prescriptions from 22nd September, and they ask patients to wait while they assemble, dispense and check their prescription. They thank you for your patience and understanding during this transition.
We are extremely sad to announce the retirement of Dr Clare O’Dowd from Farnham Dene. She has been a salaried GP with the practice for many years, so is well known to many of our longstanding patients. We would very much like to compile a leaving book with notes from her patients, so if you would like to leave a message please click on the following link https://forms.office.com/e/ndXaSvYhk7.
We are extremely sad to announce the retirement of Dr Clare O’Dowd from Farnham Dene. She has been a salaried GP with the practice for many years, so is well known to many of our longstanding patients. We would very much like to compile a leaving book with notes from her patients, so if you would like to leave a message please click on the following link https://forms.office.com/e/ndXaSvYhk7.
We have scheduled four flu clinics over the coming weeks - Saturday 16th and 23rd September, 7th October and 21st October, with further adhoc clinics running out of FICS. The clinics have proved very popular this year, so please book as soon as you receive an invite.
Patients in the below groups are eligible to receive a vaccine, and have been sent a text message invite with a link to book their appointment:
- those aged 65 years and over
- those aged 6 months to under 65 years in clinical risk groups
- pregnant women
- all children aged 2 or 3 years on 31 August 2023
- those in long-stay residential care homes
- carers in receipt of carer’s allowance, or those who are the main carer of an elderly or disabled person
- close contacts of immunocompromised individuals
- frontline workers in a social care setting without an employer led occupational health scheme including those working for a registered residential care or nursing home, registered domiciliary care providers, voluntary managed hospice providers and those that are employed by those who receive direct payments (personal budgets) or Personal Health budgets, such as Personal Assistants (evidence of frontline worker status will be requested)
Please note we are unable to offer a vaccine to school aged children who are not in a clinical risk group or do not have an underlying health condition. If your child has misses their vaccination at school, please contact the school nursing team at Southern Health to enquire about catch up clinics. Their email address is: northeasthantsimmunisationteam@southernhealth.nhs.uk or https://childrenshealthsurrey.nhs.uk/services/immunisations
We have scheduled four flu clinics over the coming weeks - Saturday 16th and 23rd September, 7th October and 21st October, with further adhoc clinics running out of FICS. The clinics have proved very popular this year, so please book as soon as you receive an invite.
Patients in the below groups are eligible to receive a vaccine, and have been sent a text message invite with a link to book their appointment:
- those aged 65 years and over
- those aged 6 months to under 65 years in clinical risk groups
- pregnant women
- all children aged 2 or 3 years on 31 August 2023
- those in long-stay residential care homes
- carers in receipt of carer’s allowance, or those who are the main carer of an elderly or disabled person
- close contacts of immunocompromised individuals
- frontline workers in a social care setting without an employer led occupational health scheme including those working for a registered residential care or nursing home, registered domiciliary care providers, voluntary managed hospice providers and those that are employed by those who receive direct payments (personal budgets) or Personal Health budgets, such as Personal Assistants (evidence of frontline worker status will be requested)
Please note we are unable to offer a vaccine to school aged children who are not in a clinical risk group or do not have an underlying health condition. If your child has misses their vaccination at school, please contact the school nursing team at Southern Health to enquire about catch up clinics. Their email address is: northeasthantsimmunisationteam@southernhealth.nhs.uk or https://childrenshealthsurrey.nhs.uk/services/immunisations
Here at Farnham Dene we have been working hard to ensure you get the care you need. In August 2023 we delivered:
- 4881 total appointments
- 1897 face to face appointments
- 2984 telephone appointments
- 1663 PATCHS online requests
- 316 FICS same day appointments
However 109 patients did not attend their appointment.
Please therefore let us know in advance if you are unable to attend your appointment. This will free it up for someone else who needs it.
Thank you.
Here at Farnham Dene we have been working hard to ensure you get the care you need. In August 2023 we delivered:
- 4881 total appointments
- 1897 face to face appointments
- 2984 telephone appointments
- 1663 PATCHS online requests
- 316 FICS same day appointments
However 109 patients did not attend their appointment.
Please therefore let us know in advance if you are unable to attend your appointment. This will free it up for someone else who needs it.
Thank you.
Clinics will be running at Farnham Hospital from 26th September up to the end of October for eligible patients.
Text Message Invitations have been sent to eligible patients who are aged 16 and over. Please use the booking link to secure your appointment.
If you think you may be eligible and have not received an invite, please check we have an up to date mobile number recorded for you.
Many thanks
Clinics will be running at Farnham Hospital from 26th September up to the end of October for eligible patients.
Text Message Invitations have been sent to eligible patients who are aged 16 and over. Please use the booking link to secure your appointment.
If you think you may be eligible and have not received an invite, please check we have an up to date mobile number recorded for you.
Many thanks
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Please find a short video published by the Medicines & Healthcare products Regulatory Agency which shows how to correctly use an Adrenaline Auto-Injector (AAI)
Please find a short video published by the Medicines & Healthcare products Regulatory Agency which shows how to correctly use an Adrenaline Auto-Injector (AAI)
Farnham Dene has recently become a Parkrun Practice, hoping to improve the health and wellbeing of patients by socially prescribing physical activity at one of the more than 660 Parkrun’s that take place throughout the UK every weekend.
Parkrun’s are free 5km events, held every Saturday morning at 9am, where you are welcome to walk, run, jog, volunteer or spectate. Our two local Parkruns are in Rushmoor and Alice Holt Forest. Not only is this a great way to be active, but it is also an opportunity to socialise, make friends and be part of a welcoming, supportive community.
The Chief Medical Officer and the UK Government have repeatedly emphasised the importance of being active in the fresh air for overall health. Having an active lifestyle can help improve mental health, build self-esteem and mood, improve sleep quality and energy, give a sense of rootedness and belonging, build resilience to COVID-19 and other illnesses, reduce the risk of developing many diseases and promote quality of life.
The UK CMO's advice is for ALL adults to get at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week – and just 10 additional minutes can make a clinical difference, reducing the impact of the chronic health conditions GP’s and their teams see every day.
Physical activity is safe, even for people living with symptoms of multiple long-term conditions. Regular physical activity, in combination with standard medical care, has an important role in the management and prevention of many long-term conditions.
People with long-term conditions are often fearful of worsening their condition or experiencing potentially undesired consequences from physical activity. In fact, when physical activity levels are increased gradually, the risk of serious adverse events is very low. Well informed, person-centred conversations with healthcare professionals can reassure people and further reduce this risk.
Please speak to your GP if you have any concerns.
For more information on a Parkrun near you visit www.parkrun.org.uk.
Farnham Dene has recently become a Parkrun Practice, hoping to improve the health and wellbeing of patients by socially prescribing physical activity at one of the more than 660 Parkrun’s that take place throughout the UK every weekend.
Parkrun’s are free 5km events, held every Saturday morning at 9am, where you are welcome to walk, run, jog, volunteer or spectate. Our two local Parkruns are in Rushmoor and Alice Holt Forest. Not only is this a great way to be active, but it is also an opportunity to socialise, make friends and be part of a welcoming, supportive community.
The Chief Medical Officer and the UK Government have repeatedly emphasised the importance of being active in the fresh air for overall health. Having an active lifestyle can help improve mental health, build self-esteem and mood, improve sleep quality and energy, give a sense of rootedness and belonging, build resilience to COVID-19 and other illnesses, reduce the risk of developing many diseases and promote quality of life.
The UK CMO's advice is for ALL adults to get at least 150 minutes of moderate intensity activity or 75 minutes of high intensity activity per week – and just 10 additional minutes can make a clinical difference, reducing the impact of the chronic health conditions GP’s and their teams see every day.
Physical activity is safe, even for people living with symptoms of multiple long-term conditions. Regular physical activity, in combination with standard medical care, has an important role in the management and prevention of many long-term conditions.
People with long-term conditions are often fearful of worsening their condition or experiencing potentially undesired consequences from physical activity. In fact, when physical activity levels are increased gradually, the risk of serious adverse events is very low. Well informed, person-centred conversations with healthcare professionals can reassure people and further reduce this risk.
Please speak to your GP if you have any concerns.
For more information on a Parkrun near you visit www.parkrun.org.uk.
Join TalkPlus for a free NHS course - Living Well with COPD - being held at Upper Hale Community Centre on various dates in June and July.
For more information or to book your place call TalkPlus on 01252 533 355 or self refer online at www.talkplus.org.uk quoting Living Well with COPD course.
Join TalkPlus for a free NHS course - Living Well with COPD - being held at Upper Hale Community Centre on various dates in June and July.
For more information or to book your place call TalkPlus on 01252 533 355 or self refer online at www.talkplus.org.uk quoting Living Well with COPD course.
If you don’t know what your blood pressure is, this month is the time to find out.
It’s May Measurement Month, a global campaign aimed at persuading people to have their blood pressure checked.
Millions of people live with high blood pressure yet a third of those don’t know about it. High blood pressure rarely has any symptoms which is why it is called the ‘silent killer’. The only way to know you have the condition is to get your blood pressure measured.
You might have been invited for an NHS health check by your GP practice. Maybe you’re having yours checked by your community pharmacy, or you’re dropping into a mobile checking service in your high street, or you’re using a friend’s blood pressure monitor. It doesn’t matter what the circumstances are, just as long as you know what your numbers are and what they mean.
High or raised blood pressure can be warning signs about possible serious future health problems, such as stroke, heart disease, heart attack and even dementia. High blood pressure is the biggest risk factor for strokes. The good news is that if you know you have high blood pressure, you can take steps to tackle it, from adjusting your diet to increasing your activity levels. Some people may need to take blood pressure medication to help them bring theirs under control. High blood pressure is one of the most preventable and treatable health conditions, allowing individuals to make a real difference to their own health and wellbeing.
The fact that this is a global campaign gives an idea of not only how big a problem high blood pressure is but also how important it is for people to know about it.
The condition can be caused by a number of factors, including poor diet and activity levels – contributing to obesity. Eating too much salt is particularly bad. Genetic factors can also cause high blood pressure, so you may have inherited the condition. Your mental wellbeing is important too, as stress can cause spikes in your blood pressure.
People at greater risk of high blood pressure/hypertension
Those at greater risk of high blood pressure/hypertension, include:
- people who are overweight
- people who smoke
- people who have low levels of physical activity
- people from South Asian, African or African Caribbean backgrounds
Drinking too much alcohol raises your blood pressure and the more you have, the greater the impact. If you’re regularly drinking too much alcohol you’re also likely to gain weight, which also leads to higher blood pressure.
So if you don’t know your numbers, take action this May Measurement Month. We’d also appreciate your help in spreading the word to family members, friends and other colleagues.
You’ll find what you need to know about measuring your blood pressure here: Blood pressure - Do you know your Numbers? | Frimley Health and Carewhere you’ll find information on how to check your blood pressure, what the numbers mean and what you can do next.
If you don’t know what your blood pressure is, this month is the time to find out.
It’s May Measurement Month, a global campaign aimed at persuading people to have their blood pressure checked.
Millions of people live with high blood pressure yet a third of those don’t know about it. High blood pressure rarely has any symptoms which is why it is called the ‘silent killer’. The only way to know you have the condition is to get your blood pressure measured.
You might have been invited for an NHS health check by your GP practice. Maybe you’re having yours checked by your community pharmacy, or you’re dropping into a mobile checking service in your high street, or you’re using a friend’s blood pressure monitor. It doesn’t matter what the circumstances are, just as long as you know what your numbers are and what they mean.
High or raised blood pressure can be warning signs about possible serious future health problems, such as stroke, heart disease, heart attack and even dementia. High blood pressure is the biggest risk factor for strokes. The good news is that if you know you have high blood pressure, you can take steps to tackle it, from adjusting your diet to increasing your activity levels. Some people may need to take blood pressure medication to help them bring theirs under control. High blood pressure is one of the most preventable and treatable health conditions, allowing individuals to make a real difference to their own health and wellbeing.
The fact that this is a global campaign gives an idea of not only how big a problem high blood pressure is but also how important it is for people to know about it.
The condition can be caused by a number of factors, including poor diet and activity levels – contributing to obesity. Eating too much salt is particularly bad. Genetic factors can also cause high blood pressure, so you may have inherited the condition. Your mental wellbeing is important too, as stress can cause spikes in your blood pressure.
People at greater risk of high blood pressure/hypertension
Those at greater risk of high blood pressure/hypertension, include:
- people who are overweight
- people who smoke
- people who have low levels of physical activity
- people from South Asian, African or African Caribbean backgrounds
Drinking too much alcohol raises your blood pressure and the more you have, the greater the impact. If you’re regularly drinking too much alcohol you’re also likely to gain weight, which also leads to higher blood pressure.
So if you don’t know your numbers, take action this May Measurement Month. We’d also appreciate your help in spreading the word to family members, friends and other colleagues.
You’ll find what you need to know about measuring your blood pressure here: Blood pressure - Do you know your Numbers? | Frimley Health and Carewhere you’ll find information on how to check your blood pressure, what the numbers mean and what you can do next.
Are you up-to-date on your free NHS Health Check?
If you are aged 40-74, taking up your NHS Health Check every five years can help to spot early signs of serious conditions. It helps find ways to lower this risk. The check includes a cholesterol check, blood pressure and assessment of your risk of diabetes.
As we get older, we have a higher risk of developing conditions such as heart disease, stroke, kidney disease, type 2 diabetes or dementia. If you do not already have a pre-existing condition, you should receive a letter from us inviting you to take up the free check.
However, if you think you might have missed out, you can call us to book your 30-minute appointment. Following the NHS Health Check, you’ll be given advice to maintain or improve your health, which is good news for your future wellbeing and the NHS.
For further information please go to Healthy Surrey Health Checks
Are you up-to-date on your free NHS Health Check?
If you are aged 40-74, taking up your NHS Health Check every five years can help to spot early signs of serious conditions. It helps find ways to lower this risk. The check includes a cholesterol check, blood pressure and assessment of your risk of diabetes.
As we get older, we have a higher risk of developing conditions such as heart disease, stroke, kidney disease, type 2 diabetes or dementia. If you do not already have a pre-existing condition, you should receive a letter from us inviting you to take up the free check.
However, if you think you might have missed out, you can call us to book your 30-minute appointment. Following the NHS Health Check, you’ll be given advice to maintain or improve your health, which is good news for your future wellbeing and the NHS.
For further information please go to Healthy Surrey Health Checks
The Guildford and South Surrey branch of Parkinson's UK provide support, friendship and activities in the local area for the wellbeing of those of all ages with Parkinson's, their families, and carers.
For more information please click here
Alternatively visitwww.guildfordparkinsons.org.uk.
The Guildford and South Surrey branch of Parkinson's UK provide support, friendship and activities in the local area for the wellbeing of those of all ages with Parkinson's, their families, and carers.
For more information please click here
Alternatively visitwww.guildfordparkinsons.org.uk.
Haslemere Minor Injuries Unit
The minor injuries unit is for adults and children over two years of age. It is run by a team of skilled nurse practitioners who can assess, diagnose and treat patients with minor injuries.
The unit often has shorted waiting times that A&E and there is no need to make an appointment, although you can call 111 for advice and a time slot to attend.
The unit is open Monday to Sunday, 8am to 5pm, as a walk-in service. it is located in Church Lane, Haslemere GU27 2BJ.
What minor injuries can they treat?
- Wounds – cuts, bruises and grazes.
- Minor burns.
- Suspected broken bones, strains, and sprains (including an X-ray service).
- Minor eye injuries.
- Minor head injuries (with no loss of consciousness).
- Removal of foreign bodies from ears, eyes or nose or from under the skin (splinters).
- Bites and stings.
What are they unable to treat?
- Serious, life threatening injuries or illnesses including breathing difficulties and severe chest pain. Please dial 999.
- Old/ongoing injuries
- Allergic reactions.
- Earache, sore throat, colds, coughs, flu and chest infections.
- Tooth ache.
- Mental health problems.
- Pregnancy related problems.
- Injuries that require a neck, chest, back or facial X-ray.
- Stomach pain, vomiting and diarrhoea.
- Overdoses and alcohol related problems.
Going to the Minor Injury Unit
- There is no need to make an appointment. You can simply walk in during their opening hours (8am-5pm).
- During busy times, it may not be possible to offer a full consultation to people who arrive close to closing (from 4pm).
- If you would like advice about your condition and if the Minor Injuries Unit is the right place for you, please call NHS 111. They can give you a time slot to attend to reduce your waiting time.
Haslemere Minor Injuries Unit
The minor injuries unit is for adults and children over two years of age. It is run by a team of skilled nurse practitioners who can assess, diagnose and treat patients with minor injuries.
The unit often has shorted waiting times that A&E and there is no need to make an appointment, although you can call 111 for advice and a time slot to attend.
The unit is open Monday to Sunday, 8am to 5pm, as a walk-in service. it is located in Church Lane, Haslemere GU27 2BJ.
What minor injuries can they treat?
- Wounds – cuts, bruises and grazes.
- Minor burns.
- Suspected broken bones, strains, and sprains (including an X-ray service).
- Minor eye injuries.
- Minor head injuries (with no loss of consciousness).
- Removal of foreign bodies from ears, eyes or nose or from under the skin (splinters).
- Bites and stings.
What are they unable to treat?
- Serious, life threatening injuries or illnesses including breathing difficulties and severe chest pain. Please dial 999.
- Old/ongoing injuries
- Allergic reactions.
- Earache, sore throat, colds, coughs, flu and chest infections.
- Tooth ache.
- Mental health problems.
- Pregnancy related problems.
- Injuries that require a neck, chest, back or facial X-ray.
- Stomach pain, vomiting and diarrhoea.
- Overdoses and alcohol related problems.
Going to the Minor Injury Unit
- There is no need to make an appointment. You can simply walk in during their opening hours (8am-5pm).
- During busy times, it may not be possible to offer a full consultation to people who arrive close to closing (from 4pm).
- If you would like advice about your condition and if the Minor Injuries Unit is the right place for you, please call NHS 111. They can give you a time slot to attend to reduce your waiting time.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The Medicines & Healthcare products Regulatory Agency has published recent guidance on the risk of accidental exposure of children to testosterone from a topical testosterone gel used by their parents and caregivers and provide advice to avoid this.
Guidance recommends that patients who are prescribed the gel follow the following steps and take care that the testosterone product is not accidentally transferred onto the skin of someone else:
- after applying the product, wash your hands with soap and water o once the product has dried, cover the application site with clean clothing (such as a t-shirt)
- before physical contact with another person (adult or child), wash the application site with soap and water after the recommended time period following application has passed
Topical testosterone products are gels or creams applied directly to the skin. They are authorised to replace testosterone in men who do not produce sufficient natural testosterone; a condition known as hypogonadism. It acts in the same way as the testosterone that is produced in the body, which is responsible for the development of genitals and maintaining sexual characteristics (deepening of voice, hair growth, and sex drive). These products are also used outside of the licence for a range of conditions, including for peri/post-menopausal symptoms in women.
If the testosterone in the product is accidentally transferred to someone else through physical contact, it can lead to increased blood testosterone levels in the other person. It can cause facial and body hair growth, deepening of voice and changes in the menstrual cycle of women, or accelerated height, genital enlargement, and early puberty (including development of pubic hair) in children.
The Medicines & Healthcare products Regulatory Agency has published recent guidance on the risk of accidental exposure of children to testosterone from a topical testosterone gel used by their parents and caregivers and provide advice to avoid this.
Guidance recommends that patients who are prescribed the gel follow the following steps and take care that the testosterone product is not accidentally transferred onto the skin of someone else:
- after applying the product, wash your hands with soap and water o once the product has dried, cover the application site with clean clothing (such as a t-shirt)
- before physical contact with another person (adult or child), wash the application site with soap and water after the recommended time period following application has passed
Topical testosterone products are gels or creams applied directly to the skin. They are authorised to replace testosterone in men who do not produce sufficient natural testosterone; a condition known as hypogonadism. It acts in the same way as the testosterone that is produced in the body, which is responsible for the development of genitals and maintaining sexual characteristics (deepening of voice, hair growth, and sex drive). These products are also used outside of the licence for a range of conditions, including for peri/post-menopausal symptoms in women.
If the testosterone in the product is accidentally transferred to someone else through physical contact, it can lead to increased blood testosterone levels in the other person. It can cause facial and body hair growth, deepening of voice and changes in the menstrual cycle of women, or accelerated height, genital enlargement, and early puberty (including development of pubic hair) in children.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
It’s understandable that parents are feeling worried with the recent headlines on group A strep. When is it a viral infection and when is it group A strep? This video from our own Dr Streeter de Diego will help you decide when you need to seek advice helping you get the right help at the right place and at the right time.
It’s understandable that parents are feeling worried with the recent headlines on group A strep. When is it a viral infection and when is it group A strep? This video from our own Dr Streeter de Diego will help you decide when you need to seek advice helping you get the right help at the right place and at the right time.
Directory of support
People all across Surrey are feeling the impact of increasing costs and pressure on household budgets. This directory of support is designed to help, by pulling together all the financial and welfare advice on offer in the county.
Surrey's ultimate ambition is that no one is left behind. That means helping those who need it most and improving quality of life for everyone.
For financial, health or general welfare information visit the following website - Surrey Health & Welfare Support
Directory of support
People all across Surrey are feeling the impact of increasing costs and pressure on household budgets. This directory of support is designed to help, by pulling together all the financial and welfare advice on offer in the county.
Surrey's ultimate ambition is that no one is left behind. That means helping those who need it most and improving quality of life for everyone.
For financial, health or general welfare information visit the following website - Surrey Health & Welfare Support
An urgent safety alert has been issued by the Office for Product and Safety Standards for baby self-feeding pillows.
Please see more information here: Urgent Safety Alert issued for baby self-feeding pillows - GOV.UK (www.gov.uk)
An urgent safety alert has been issued by the Office for Product and Safety Standards for baby self-feeding pillows.
Please see more information here: Urgent Safety Alert issued for baby self-feeding pillows - GOV.UK (www.gov.uk)
There is understandable concern in the community given the widely reported cases of severe Strep A infections in the National Media.
As you might expect, we have been inundated with urgent requests to review children with fever and sore throats – many of whom have minor cold-type symptoms.
Please can we urge you to look at the link below which highlights the symptoms of scarlet fever and Strep A and the traffic light symptoms that help guide who should be seen by a doctor:
Please consider this guidance before contacting the Practice if you have concerns about a child who is unwell. Whilst we clearly understand the anxiety in the community, if we are inundated with children with minor symptoms of illness, it compromises our ability to assess those with more severe and concerning symptoms in a timely manner.
Thank you for your consideration.
There is understandable concern in the community given the widely reported cases of severe Strep A infections in the National Media.
As you might expect, we have been inundated with urgent requests to review children with fever and sore throats – many of whom have minor cold-type symptoms.
Please can we urge you to look at the link below which highlights the symptoms of scarlet fever and Strep A and the traffic light symptoms that help guide who should be seen by a doctor:
Please consider this guidance before contacting the Practice if you have concerns about a child who is unwell. Whilst we clearly understand the anxiety in the community, if we are inundated with children with minor symptoms of illness, it compromises our ability to assess those with more severe and concerning symptoms in a timely manner.
Thank you for your consideration.
If you received your COVID vaccination overseas, you can arrange for this to be added to your medical record by going to NHS.uk. This service is available to anyone who has an NHS number and is aged 5 years or over.
If you received your COVID vaccination overseas, you can arrange for this to be added to your medical record by going to NHS.uk. This service is available to anyone who has an NHS number and is aged 5 years or over.
This October marks 18 years since the very first Parkrun event. Parkrun is open to everyone, no matter who they are or where they come from. Whether people volunteer, walk, jog or run they are welcomed with open arms.
The Parkwalk at Parkrun campaign is encouraging more people to experience the benefits of walking at Parkrun. Walking is a great way of soaking up the atmosphere, getting the opportunity to chat to people, being active and is something whole families or friendship groups can do together. It's also a great first step towards a healthier and happier lifestyle.
Walking can help manage or prevent health conditions, enhance your mood, boost fitness and bring you into contact with some amazing places and people.
Joe Wicks will also be joining Parkrun for "Walk with Joe" over the first two weekends in November, as part of this year's BBC Children in Need's fundraising campaign.
So why not think about walking at a Parkrun now? For more information go to parkrun.org.uk, and to sign up, register here.
This October marks 18 years since the very first Parkrun event. Parkrun is open to everyone, no matter who they are or where they come from. Whether people volunteer, walk, jog or run they are welcomed with open arms.
The Parkwalk at Parkrun campaign is encouraging more people to experience the benefits of walking at Parkrun. Walking is a great way of soaking up the atmosphere, getting the opportunity to chat to people, being active and is something whole families or friendship groups can do together. It's also a great first step towards a healthier and happier lifestyle.
Walking can help manage or prevent health conditions, enhance your mood, boost fitness and bring you into contact with some amazing places and people.
Joe Wicks will also be joining Parkrun for "Walk with Joe" over the first two weekends in November, as part of this year's BBC Children in Need's fundraising campaign.
So why not think about walking at a Parkrun now? For more information go to parkrun.org.uk, and to sign up, register here.
Having good sexual health is an important part of staying physically and emotionally healthy. If you're sexually active, you could be negatively affected by a sexual health decision and may need to take precautions or access sexual health services.
To find the best service for your needs:
- Read: NHS sexual health website
- Visit: Healthy Surrey
- Call: 01483 675389 Monday to Friday 09.30 to 16.30 or see our hub clinics.
- Email: sexualhealth.cnwl@nhs.net
Having good sexual health is an important part of staying physically and emotionally healthy. If you're sexually active, you could be negatively affected by a sexual health decision and may need to take precautions or access sexual health services.
To find the best service for your needs:
- Read: NHS sexual health website
- Visit: Healthy Surrey
- Call: 01483 675389 Monday to Friday 09.30 to 16.30 or see our hub clinics.
- Email: sexualhealth.cnwl@nhs.net
If you are requiring travel vaccinations, it is important you contact us 6-8 weeks before you are due to travel in order for us to safely plan your vaccinations. If you leave it later than this, we may need to redirect you to a private travel clinic.
If you are requiring travel vaccinations, it is important you contact us 6-8 weeks before you are due to travel in order for us to safely plan your vaccinations. If you leave it later than this, we may need to redirect you to a private travel clinic.
A GP, nurse or pharmacist will generally not give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.
This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.
Instead, OTC medicines are available to buy in a pharmacy or supermarket. Find your nearest pharmacy.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.
By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.
A GP, nurse or pharmacist will generally not give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.
This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.
Instead, OTC medicines are available to buy in a pharmacy or supermarket. Find your nearest pharmacy.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.
By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.
Blood Pressure UK are running a Know Your Numbers campaign from 5th to 11th September, with it's focus being to encourage people to measure, modify and manage their blood pressure:
- Measure your blood pressure to see if it's under control
- Modify your lifestyle if necessary
- Manage your blood pressure and your health to beat the 'silent killer'
Here are some reasons why everyone should Know Their Numbers:
- 1 in 2 strokes and heart attacks are the result of high blood pressure
- 1 in 3 adults in the UK have high blood pressure
- 1 in 2 adults with high blood pressure don't know they have it or aren't receiving treatment
- 6 million people in the UK alone have high blood pressure and don't know it
- £2.1 billion - how much high blood pressure costs the NHS every year
For more information visit https://www.bloodpressureuk.org/know-your-numbers/
If you find your blood pressure is high, please do a further 7 days of readings, twice a day at the same time, and send the readings through to us via an eConsult or email admin.farnhamdene@nhs.net.
Blood Pressure UK are running a Know Your Numbers campaign from 5th to 11th September, with it's focus being to encourage people to measure, modify and manage their blood pressure:
- Measure your blood pressure to see if it's under control
- Modify your lifestyle if necessary
- Manage your blood pressure and your health to beat the 'silent killer'
Here are some reasons why everyone should Know Their Numbers:
- 1 in 2 strokes and heart attacks are the result of high blood pressure
- 1 in 3 adults in the UK have high blood pressure
- 1 in 2 adults with high blood pressure don't know they have it or aren't receiving treatment
- 6 million people in the UK alone have high blood pressure and don't know it
- £2.1 billion - how much high blood pressure costs the NHS every year
For more information visit https://www.bloodpressureuk.org/know-your-numbers/
If you find your blood pressure is high, please do a further 7 days of readings, twice a day at the same time, and send the readings through to us via an eConsult or email admin.farnhamdene@nhs.net.
Now is the time to ensure your vaccinations are up to date before you go to university. Please check your online account to view your immunisation history - you need to have received 1 x Men ACWY, 2 x MMR and 2 x HPV for girls. If you have not, please contact the surgery to book an appointment with the nurse.
Students told to get up to date with vaccinations ahead of Freshers' Week - GOV.UK (www.gov.uk)
Now is the time to ensure your vaccinations are up to date before you go to university. Please check your online account to view your immunisation history - you need to have received 1 x Men ACWY, 2 x MMR and 2 x HPV for girls. If you have not, please contact the surgery to book an appointment with the nurse.
Students told to get up to date with vaccinations ahead of Freshers' Week - GOV.UK (www.gov.uk)
Be Your Best is a free service for Surrey families with children aged 0-12 who are above the healthy weight range. Families will be offered 6 x one-to-one sessions and 6 x online group sessions. These sessions include:
- Live cooking workshops
- Interactive supermarket tours
- Meal planning for the whole family
- Reducing anxiety
- Managing screen time
- How to become and active family
- Importance of sleep
For more information please visit www.bybsurrey.org or email beyourbest@surreycc.gov.uk
Be Your Best is a free service for Surrey families with children aged 0-12 who are above the healthy weight range. Families will be offered 6 x one-to-one sessions and 6 x online group sessions. These sessions include:
- Live cooking workshops
- Interactive supermarket tours
- Meal planning for the whole family
- Reducing anxiety
- Managing screen time
- How to become and active family
- Importance of sleep
For more information please visit www.bybsurrey.org or email beyourbest@surreycc.gov.uk
Please be aware that you can self-refer to Talk Plus for free help with concerns about anxiety, low-mood, depression, panic, and OCD. They also offer services for women who feel low after having a baby and for Military Veterans.
Please visit the below website for further information:
Please be aware that you can self-refer to Talk Plus for free help with concerns about anxiety, low-mood, depression, panic, and OCD. They also offer services for women who feel low after having a baby and for Military Veterans.
Please visit the below website for further information:
Instead of discarding used or unwanted inhalers in your household refuse/recycling, please return them to your pharmacy or bring them to reception.
The most common inhalers used in the UK are metered dose inhalers (MDI’s). MDI’s make up 3-4% of the entire NHS carbon footprint due to their propellants. All pharmacies can send MDI’s and other types of inhaler for medical waste incineration and some pharmacies take part in specialist recycling, both of which dispose of the propellants more safely.
The closest pharmacies currently participating in specialist MDI recycling are:
- Chapel Lane Pharmacy 102-104 Chapel Lane, Farnborough, Hants GU14 9BL
- Chase Pharmacy at Forest Surgery 60 Forest Road, Bordon, Hants GU35 0BP
There is more information on the website greeninhaler.org where you can also find details on other pharmacies participating in inhaler recycling.
At Farnham Dene Medical Practice we have recycling boxes in reception where you can bring back MDI’s.
A staff member will take them for recycling for you if you are unable to. However please note: as staff will be doing this in their own time, we ask that you use this scheme if this is the only way you can recycle your inhaler.
Greener Practice – Greener Practice – UK's primary care sustainability network
Instead of discarding used or unwanted inhalers in your household refuse/recycling, please return them to your pharmacy or bring them to reception.
The most common inhalers used in the UK are metered dose inhalers (MDI’s). MDI’s make up 3-4% of the entire NHS carbon footprint due to their propellants. All pharmacies can send MDI’s and other types of inhaler for medical waste incineration and some pharmacies take part in specialist recycling, both of which dispose of the propellants more safely.
The closest pharmacies currently participating in specialist MDI recycling are:
- Chapel Lane Pharmacy 102-104 Chapel Lane, Farnborough, Hants GU14 9BL
- Chase Pharmacy at Forest Surgery 60 Forest Road, Bordon, Hants GU35 0BP
There is more information on the website greeninhaler.org where you can also find details on other pharmacies participating in inhaler recycling.
At Farnham Dene Medical Practice we have recycling boxes in reception where you can bring back MDI’s.
A staff member will take them for recycling for you if you are unable to. However please note: as staff will be doing this in their own time, we ask that you use this scheme if this is the only way you can recycle your inhaler.
Greener Practice – Greener Practice – UK's primary care sustainability network
Children under 18 and the NHS COVID Pass
If you're aged 5 to 17 years old, you can get an NHS COVID Pass for travel if you're going abroad.
Children under 5 cannot get an NHS COVID Pass. They may need to show proof of a negative test when travelling.
You do not need an NHS COVID Pass to go to domestic events and venues in England.
Information:
If you're going abroad, check the foreign travel advice on GOV.UK to find out the entry requirements of the country you're visiting.
How to get an NHS COVID Pass
Age 5 to 11
You can request an NHS COVID Pass online for a child aged 5 to 11 if you are their parent or legal guardian.
Their NHS COVID Pass can be sent by email immediately if they:
- live in England or the Isle of Man
- have a mobile phone number or email address on their GP record – check with the GP surgery if you're not sure
If your child lives in Wales, or does not have a phone number or email address on their GP record you can get an NHS COVID Pass letter. This can take up to 7 working days to arrive.
Age 12 or over
You can get an NHS COVID Pass online if you're aged 12 or over. You'll be asked to create an NHS login if you do not have one already.
What is NHS login
If you do not have an NHS Login, and you're aged 12 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.
Age 13 or over
You can get an NHS COVID Pass online or using the NHS App if you're 13 or over. You'll be asked to create an NHS login if you do not have one already.
If you do not have an NHS Login, and you're aged 13 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.
Information:
If you need an NHS COVID Pass in other formats
You can also get an NHS COVID Pass in other formats (a letter, audio, big print or Braille) using the Get your NHS COVID Pass letter service.
These can take up to 7 working days to arrive.
An NHS COVID Pass recovery letter for travel that shows proof of a positive COVID-19 NHS PCR test in the past 180 days is now available for children aged 5 to 11. This new option is in addition to the NHS COVID Pass letter for travel which has been available since April for children who have received a full primary course of a COVID-19 vaccination.
The letters can be requested by parents or legal guardians via the NHS website or by calling 119, and the child will receive one or both letters depending on their eligibility. The letter is not available via GP practices. The letter will be posted to the address on the child’s NHS record. Further details can be found on the GOV.UK guidance pages
Children under 18 and the NHS COVID Pass
If you're aged 5 to 17 years old, you can get an NHS COVID Pass for travel if you're going abroad.
Children under 5 cannot get an NHS COVID Pass. They may need to show proof of a negative test when travelling.
You do not need an NHS COVID Pass to go to domestic events and venues in England.
Information:
If you're going abroad, check the foreign travel advice on GOV.UK to find out the entry requirements of the country you're visiting.
How to get an NHS COVID Pass
Age 5 to 11
You can request an NHS COVID Pass online for a child aged 5 to 11 if you are their parent or legal guardian.
Their NHS COVID Pass can be sent by email immediately if they:
- live in England or the Isle of Man
- have a mobile phone number or email address on their GP record – check with the GP surgery if you're not sure
If your child lives in Wales, or does not have a phone number or email address on their GP record you can get an NHS COVID Pass letter. This can take up to 7 working days to arrive.
Age 12 or over
You can get an NHS COVID Pass online if you're aged 12 or over. You'll be asked to create an NHS login if you do not have one already.
What is NHS login
If you do not have an NHS Login, and you're aged 12 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.
Age 13 or over
You can get an NHS COVID Pass online or using the NHS App if you're 13 or over. You'll be asked to create an NHS login if you do not have one already.
If you do not have an NHS Login, and you're aged 13 to 15, you can request an NHS COVID Pass online to be emailed to you immediately.
Information:
If you need an NHS COVID Pass in other formats
You can also get an NHS COVID Pass in other formats (a letter, audio, big print or Braille) using the Get your NHS COVID Pass letter service.
These can take up to 7 working days to arrive.
An NHS COVID Pass recovery letter for travel that shows proof of a positive COVID-19 NHS PCR test in the past 180 days is now available for children aged 5 to 11. This new option is in addition to the NHS COVID Pass letter for travel which has been available since April for children who have received a full primary course of a COVID-19 vaccination.
The letters can be requested by parents or legal guardians via the NHS website or by calling 119, and the child will receive one or both letters depending on their eligibility. The letter is not available via GP practices. The letter will be posted to the address on the child’s NHS record. Further details can be found on the GOV.UK guidance pages
For more information on social prescribing, please watch the following short video:
For more information on social prescribing, please watch the following short video:
Information about your health and care helps us improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is sued for research and planning.
To find out more, please read the attached guidance or visit Overview – Choose if data from your health records is shared for research and planning - NHS (www.nhs.uk)
Information about your health and care helps us improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is sued for research and planning.
To find out more, please read the attached guidance or visit Overview – Choose if data from your health records is shared for research and planning - NHS (www.nhs.uk)
We would like to let patients know about a new course that TalkPlus have developed to support new Fathers. Research has shown that 1 in 10 fathers experience anxiety or depression after the birth of a child, however, it is actually believed to be of a similar level to that of mothers.
The 'New Dad Group ' is an online peer support group looking at the pressures of fatherhood with the opportunity to learn tools and techniques to help manage in a supportive environment. The next group will be running from 6pm to 7pm for 5 weeks starting on 25th January (for new dad's with a child up to 18 months old).
The course will cover:
- the role of a father and the challenges that this brings
- baby development and how to be involved
- anxiety and depression after a baby with tools and techniques on how to manage
- relationship changes
This would be for anyone with a baby under the age of 18 months, who appear to be struggling with their mental health and need support.
Please self refer via www.talkplus.org.uk . and mention the dad's group on your referral.
We would like to let patients know about a new course that TalkPlus have developed to support new Fathers. Research has shown that 1 in 10 fathers experience anxiety or depression after the birth of a child, however, it is actually believed to be of a similar level to that of mothers.
The 'New Dad Group ' is an online peer support group looking at the pressures of fatherhood with the opportunity to learn tools and techniques to help manage in a supportive environment. The next group will be running from 6pm to 7pm for 5 weeks starting on 25th January (for new dad's with a child up to 18 months old).
The course will cover:
- the role of a father and the challenges that this brings
- baby development and how to be involved
- anxiety and depression after a baby with tools and techniques on how to manage
- relationship changes
This would be for anyone with a baby under the age of 18 months, who appear to be struggling with their mental health and need support.
Please self refer via www.talkplus.org.uk . and mention the dad's group on your referral.
Following on from last night's BBC Panorama episode about the UK's biggest GP chain, we wanted to reassure our patients that we do things differently from the practice portrayed in the programme.
- We have 6 partners, 4 salaried GP's and a GP retainer working across both of our sites
- Our nursing team is made up of 2 nurses, a nurse practitioner and 2 Health Care Assistants
- We also have an Advanced Paramedic Practitioner, a Clinical Pharmacist and Pharmacy Technician working alongside the GP's
- Physician Associates are complementary to the existing practice team , and are trained to take medical histories, perform physical examinations, diagnose conditions, and treat a diverse range of patients including those with acute and chronic diseases. PA's are always appropriately supervised by a GP
- We are a training practice, hosting doctors from Frimley Park, giving them the level of supervision required depending on their experience
- All of these clinicians play a critical part in helping the practice keep on top of the increased patient demand being placed on them
- We do not have 1000's of letters waiting for a GP to see them, and have a dedicated workflow team continuously monitoring and coding these onto patient records
- Our reception team are trained to signpost you to the right service and organisation for your needs
- We have a duty doctor on site each day in case of an emergency
- Safety is paramount to us and is under constant review with the partners. We are a partnership, not a commercial entity, and are run by our partners for the benefit of the local community and patients
We hope this gives you confidence that the practice on the programme, in our view, is an exception and not the sort of practice we believe we are.
Following on from last night's BBC Panorama episode about the UK's biggest GP chain, we wanted to reassure our patients that we do things differently from the practice portrayed in the programme.
- We have 6 partners, 4 salaried GP's and a GP retainer working across both of our sites
- Our nursing team is made up of 2 nurses, a nurse practitioner and 2 Health Care Assistants
- We also have an Advanced Paramedic Practitioner, a Clinical Pharmacist and Pharmacy Technician working alongside the GP's
- Physician Associates are complementary to the existing practice team , and are trained to take medical histories, perform physical examinations, diagnose conditions, and treat a diverse range of patients including those with acute and chronic diseases. PA's are always appropriately supervised by a GP
- We are a training practice, hosting doctors from Frimley Park, giving them the level of supervision required depending on their experience
- All of these clinicians play a critical part in helping the practice keep on top of the increased patient demand being placed on them
- We do not have 1000's of letters waiting for a GP to see them, and have a dedicated workflow team continuously monitoring and coding these onto patient records
- Our reception team are trained to signpost you to the right service and organisation for your needs
- We have a duty doctor on site each day in case of an emergency
- Safety is paramount to us and is under constant review with the partners. We are a partnership, not a commercial entity, and are run by our partners for the benefit of the local community and patients
We hope this gives you confidence that the practice on the programme, in our view, is an exception and not the sort of practice we believe we are.